Defective/Incorrect item

What to do if you receive a defective or incorrect item?

We apologize for any inconvenience caused by receiving a defective or incorrect item. Please follow the steps below to initiate the replacement process:

Step 1: Check Your Delivery

Upon receiving your package, carefully inspect the packaging for any visible damage. If damage is observed, please make a note with the delivery personnel or on the delivery receipt, if possible.

Step 2: Contact Us

To initiate the exchange process for a defective or incorrect item, contact us at
support@talvihome.com.

Please include the following information in your message:

  • The email address used during the purchase

  • Your order reference number

  • Clear photos of the defective or incorrect item, as well as the packaging

Step 3: Submit Your Request

After sending the required information via email, our team will review your request and respond as quickly as possible.

Important Notes

  • You may keep the defective or incorrect item to minimize inconvenience.

  • We may request additional details if needed to process your request.

  • If a replacement is approved, you will receive a confirmation email with the estimated delivery date.

Please note:
We do not offer free returns for a full refund. We only provide free replacement deliveries in the case of defective or incorrect items. If you prefer a refund instead of a replacement, the return shipping cost is your responsibility. Please refer to our Return Policy for more information.

Contact Information

For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact" menu, and we will respond as quickly as possible.

You can contact us on the following details and Days (GMT):

Monday to Friday: 09:00 - 18:00
Saturday and Sunday: Closed 

Company name: TALVI
Chamber of Commerce number: 93929706
Registered Address: Adriaan Brouwerstraat 33, 5171 ZA Kaatsheuvel, The Netherlands
Email-Address: support@talvihome.com
Telephone number: +44 75 7582 4727

Any questions? Check out our Frequently Asked Questions or contact us via our contact page.