Frequently Asked Questions (FAQ)
What payment methods do you accept?
At TALVI, we accept a wide range of secure payment methods to make your shopping experience as convenient as possible:
- Visa
- MasterCard
- Maestro
- American Express
- Apple Pay
- Shop Pay
- Google Pay
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom on all orders.
How long will it take to receive my order?
We offer free shipping on all orders to the United Kingdom. We currently do not offer shipping to other countries.
| Stage | Duration | Cost |
|---|---|---|
| Order Processing Time | 1–2 Working Days | £0 |
| Shipping Time | 6–10 Working Days | £0 |
| Total Delivery Time | 7–12 Working Days | £0 |
Order cutoff time: 5:00 PM (GMT) London Time, Monday to Friday.
Please note: During busy periods, such as public holidays, delivery times may be longer.
When will I receive my refund after returning a product?
After receipt and inspection of returned products, we aim to process the refund within 7 business days. The refunded amount will be returned to the original payment method used. You will be notified by email once the refund has been processed. Please note that processing times may vary by financial institution.
How can I track my order?
After your order is shipped, you will receive an email with a tracking number. You can also track your order via the tracking page on our website.
Do you ship internationally?
At this time, we only offer shipping within the United Kingdom.
How can I exchange a product?
Unfortunately, we do not offer product exchanges. However, you may return your item(s) within 30 days and place a new order for the preferred size or style.
Can I cancel my order?
Once an order is placed, it cannot be cancelled. Please make sure to review your order carefully before completing your purchase.
Contact Information
For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact" menu, and we will respond as quickly as possible.
You can contact us on the following details and Days (GMT):
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: Closed
Company name: TALVI
Chamber of Commerce number: 93929706
Registered Address: Adriaan Brouwerstraat 33, 5171 ZA Kaatsheuvel, The Netherlands
Email-Address: support@talvihome.com
Telephone number: +44 75 7582 4727
Any questions? Check out our Frequently Asked Questions or contact us via our contact page.